dynamixcode 02 / Support modelMoodle with selected support partner
The LMS can be delivered with a support model that covers configuration, user enablement, issue handling, upgrades, and ongoing platform improvement.
1
Learning design
Define course structure, categories, roles, completion rules, and reporting expectations.
2
Configuration
Set up Moodle theme, roles, cohorts, course templates, assessments, and certificates.
3
Content
Prepare SOPs, SCORM packages, quizzes, trainer materials, and learner resources.
4
Integration
Connect with SSO, calendar, email, HR learning records, SCORM content, and reporting exports where required.
5
Support
Manage incidents, user questions, change requests, enhancements, and continuous improvement.
Key benefit
The business focuses on learning outcomes, while the selected support partner handles the platform support approach agreed during implementation.